1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request process serving services
- Fill out contact forms on our website
- Call or email us directly
- Subscribe to our newsletter or updates
This personal information may include:
- Name and contact information (address, phone number, email)
- Law firm or company affiliation
- Details about legal documents to be served
- Payment information (processed securely through third-party processors)
- Service locations and recipient information
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address and geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on site
- Referring website addresses
2. How We Use Your Information
We use the information we collect to:
- Provide Services: Process and fulfill your process serving requests
- Communication: Respond to inquiries, provide updates, and send confirmations
- Documentation: Create affidavits of service and maintain service records
- Payment Processing: Process payments and maintain billing records
- Legal Compliance: Comply with court requirements and legal obligations
- Website Improvement: Analyze usage to improve our website and services
- Marketing: Send promotional materials (only with your consent)
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Performance
- With our process servers to complete document service
- With courts or legal entities as required by law
- With attorneys or law firms who engaged our services
Legal Requirements
- To comply with court orders, subpoenas, or legal processes
- To protect our rights, property, or safety
- To investigate potential violations of our terms
- As required by federal, state, or local law
Business Operations
- With trusted service providers (payment processors, IT support)
- In connection with business transfers or mergers
- With your explicit consent
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure storage systems with access controls
- Regular security assessments and updates
- Employee training on data protection protocols
- Restricted access to personal information on a need-to-know basis
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain business records
- Comply with legal, regulatory, or court requirements
- Resolve disputes and enforce our agreements
- Maintain service records for potential future legal proceedings
Generally, we retain service records for a minimum of seven (7) years after service completion, or longer if required by law or ongoing legal proceedings.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Correction
- Request access to your personal information
- Request correction of inaccurate information
- Update your contact preferences
Data Portability and Deletion
- Request a copy of your data in a portable format
- Request deletion of your personal information (subject to legal retention requirements)
Communication Preferences
- Opt out of marketing communications
- Choose your preferred contact methods
To exercise these rights, please contact us at (248) 268-0097.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Remember your preferences and accessibility settings
- Analyze website traffic and usage patterns
- Improve user experience and website functionality
- Prevent spam and fraud
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you of significant changes via email (if we have your email address)
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
We will respond to your inquiry within a reasonable time frame, typically within 30 days.
11. Effective Date
This Privacy Policy is effective as of December 12, 2024, and applies to all information collected by our process servers before and after this date.
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